Support
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PLAYER SUPPORT

Let's get you
back in flight.

Quick checks for your next session, plus a clear way to report an issue.

Camera not starting?

  1. Check that camera permission is enabled for Flap Fit in your phone settings.
  2. Close other apps using the camera.
  3. Return to Flap Fit and try again.

The pose-tracking model is bundled with the app, so normal camera setup does not require a separate model download.

Movement not lining up?

Use even lighting and a stable phone position. Keep your full movement in frame, then repeat the in-game calibration. Visit the exercise guide for the setup that matches your movement.

Camera tracking is a game control, not a form check. Keep your movement comfortable and prioritize safe exercise over a score.

Scores not loading?

Check your internet connection, then refresh the Compete screen. Leaderboards are grouped by exercise. Friend challenge codes are not included in the launch app; you can share a gameplay video with friends instead.

CONTACT FLAP FIT

Need a hand?

Contact Flap Fit at support@flapfitapp.com.

For an issue report, include what happened, steps to reproduce it, your phone model, operating system, and Flap Fit version. Please leave out passwords and camera footage.

Privacy and deletion

Read the Privacy Policy, review the Terms of Use, or follow the account and data deletion instructions.